The City of Arad has taken its first steps to modernise its City Hall to offer better services to its fast-paced citizens and improve the city’s connections to businesses, organisations and other institutions.
The city launched the Efficient strategic planning and electronic solutions to reduce bureaucracy project this month to tackle some of the less pleasing aspects of Romanian bureaucracy: there’s too much of it.
The project is developed under the Administrative Capacity Operational Programme 2014-2020 for 28 months and has a total budget of around 760,000 EUR, from which almost 635,000 EUR is European funding.
When it comes to bureaucracy in Romania, cities are limited due to national regulations but there are other viable solutions that encourage change at local level, some of which make the backbone of the project.
Among them is implementing measures that simplify processes for citizens and the administration staff alike, such as:
- an Integrated Plan for simplifying administrative procedures;
- an integrated platform for complete e-services, accessible from anywhere (through mobile phones too), that also enables the download/completion/submission of documents;
- a physical self-service terminal for e-services;
- an integrated platform for electronic archiving and digitisation of documents.
These new measures set up a cross-departmental one-stop-shop/desk to interact with citizens, organisations, institutions, and businesses, and to provide information and services through digital technology.
Needless to say, implementing new technologies requires new skills, which the project also covers with special trainings for those directly involved in managing these services.
The project represents the first big step for the City of Arad to become a true digital city and it is also part of Arad’s future digital transformation strategy.