Activities related to governance, planning and city management are re-shaped by ICT, which provides a new dimension making it citizen-centric, efficient, accountable and transparent. The way in which many public services, such as outdoor lighting, parking, mobility services, kiosks, location-based services, sensor-based water defences, physical infrastructure monitoring and controls, and smart energy grid services are developed, validated and scaled will change as local governments invest in a smart city strategy.
Tapping into the potential of open innovation
European cities and regions need to move forward and address issues related to smart innovation and the creation of the right framework and space to experiment with more innovation and digital transformation. The mobilisation of all relevant resources could be used to achieve this goal (e.g. EU structural funds, public procurement, Horizon 2020 research and innovation programme).
DigiEspoo: using digital technologies as a driver for public sector innovation
The city of Espoo decided to launch Digi Espoo, a crowd solving tool consisting in bringing real life challenges to the table of developers and SMEs in order to ask them to solve these challenges. The city of Espoo intends to enable policymakers to get a better understanding of the new opportunities driven by the digital revolution through the use of digital solutions to solve their management challenges. This initiative therefore serves to raise the awareness of policy makers on digital technologies. Mindful of this awareness, they will be better equipped to design policies in support of the digital transformation of local businesses.
E-government activities as a driver for digital transformation
Digital breakthrough in the reduction of old asolutions have the capacity to make a nd sub-optimal management styles in the public sector. The online delivery of public services can also serve to accelerate the digital transformation of local businesses. In the region Provence Alpes Cote d’Azur, one out of two SMEs uses e-government services for tax declarations. If the primary purpose of egovernment activities is to improve the efficiency of governments interactions with businesses, these online services also have a demonstration effects for local firms (especially for SMEs). For many companies, e-government activities constitute a model for online service delivery providing companies with new incentives to trust the security of on-line transactions.
Multi-level governance to drive the digitalization of the city of Tallinn
In Tallinn many initiatives have had a significant impact in the development of the digital strategy of the city. At national level, e-Government services are driving the digital transformation process. The e-Residency digital service offers a transnational digital identity to anyone interested in administering a location-independent business online. The national initiative enables secure and convenient digital services and facilitates credibility and trust of online transactions. in 2009 Tallinn implemented a new smartcard ticketing solution, requiring passengers to register their trip using a personal contactless card when entering vehicles.